Install fonts from your Mac or network: Click the Add button in the Font Book toolbar, locate and select the font, then click Open. Tip: To quickly install a font, you can also drag the font file to the Font Book app icon, or double-click the font file in the Finder, then click Install Font in the dialog that appears.

Macs are not perfect even though one’s productivity is much higher with one. When things go wrong – they can sometimes really go wrong.

One customer had issues with a critical branding font that installs fine on everyone else’s Macbook but not theirs. I now know more about fonts that I ever wanted to know especially how Microsoft fonts fit into the Mac picture. I researched dozens of websites each adding a piece to the puzzle. Here we go …

• There are 4 font stores on your Mac
  • user fonts stored in /Users/youraccount/Library/Fonts
  • computer wide (all accounts) fonts in /Library/Fonts
  • system fonts in /System/Library/Fonts (never ever touch these)
  • Microsoft Office fonts in /Library/Fonts/Microsoft (ahhh I see)
• ONLY TTF fonts work for Office – or so MS claims
• To install fonts for MS Office 2011 – don’t double click them – this installs them naturally in the user fonts
  • instead – start up Font Book (use the spotlight or magnifying glass to find it quick in the upper right of your Mac)
  • drag them from your Finder onto Computer (under the Collection section at the left of the Font Book app)
• A reboot triggers the Mac Font store to sync with Office. Don’t forget to reboot before ripping your hair out
• Adding fonts to the user fonts will never show up in Microsoft Office products
• Don’t assume that because a font works in lets say Word, that it will appear in Excel – it might once the cache catches up
• Microsoft font cache file can be delete so it will force a refresh – but it can be in 2 places – check both. Microsoft moved it for Office 2011 for Mac for some computers different than others
  • Lion? goto finder and hold the option key and …
  • click the menu Go->Library or type in a folder /Library by choosing the Go->Go to Folder option then navigate eventually to /Library/Preferences/Microsoft/Office 2011
    • not there? Microsoft moved them in later releases of Office 2011 to /Library/Application Support/Microsoft/Preferences/Office 2011 – even MS’ articles are incorrect!
    • also you might need to look in /Users/yourname/Library/Application Support/Microsoft/Preferences/Office 2011
  • when you re-start work or Excel you will now see a task completing to rebuild the cache files and if you observe the location above you will see new cache files
• Here is a link to completely remove Office on a mac and is the final puzzle piece that allowed me to solve this riddle http://support.microsoft.com/kb/2398768

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Many thanks to these sites: